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Refund & Cancellation Policy

Last updated: October 27, 2026

Avyarth Care for Animals is a non-profit organization. We greatly appreciate your contributions, which go directly towards animal welfare education, practical DIY animal care projects, educational workshops, and community awareness initiatives.

1. Contribution Refunds

As a general rule, all contributions made to Avyarth Care for Animals are non-refundable. Since funds are immediately allocated to educational workshops, DIY welfare supplies, or community coexistence resources, reversing a transaction impacts our operational capacity.

2. Exceptional Circumstances

We will consider refund requests only under exceptional circumstances, such as:

  • If a duplicate transaction occurs due to a technical error on the payment gateway.
  • If an unauthorized transaction was made using your payment method (subject to verification).

3. Requesting a Refund

If you believe you are entitled to a refund under the exceptional circumstances listed above, you must submit a request within 7 days of the transaction date.

Please email your request to contact@avyarth.org with the following details:

  • Transaction ID / Order ID
  • Date of Transaction
  • Amount Donated
  • Reason for Refund Request

4. Recurring Contribution & Mandate Cancellations

If you have set up a recurring contribution (via UPI AutoPay, Credit Card, Debit Card, or e-NACH mandate), you may pause or cancel your recurring contribution at any time:

Option A: Self-Serve via UPI App or Bank Portal (Preferred & Immediate)

You can revoke your mandate directly without waiting for manual processing:

  • UPI AutoPay (Google Pay, PhonePe, Paytm, BHIM, etc.): Open your UPI app → go to Settings / Profile → select Mandates / AutoPay → find Avyarth Care for Animals / Razorpay → tap Pause or Cancel Mandate.
  • Cards & Netbanking e-Mandates: You can manage or revoke e-mandates directly through your card issuer bank app or netbanking portal under Standing Instructions / E-Mandates.

Option B: Email Support Request

You can also request manual cancellation by emailing contact@avyarth.org at least 3 to 5 business days prior to your next scheduled auto-debit date. To help us process your request quickly, please include:

  • Razorpay Subscription ID / Order ID / Mandate ID (found in your payment receipt SMS/Email)
  • Registered Email Address or Phone Number used during donation setup

For complete details and visual guides on managing your mandate, please visit our Mandate Cancellation Page.

Inadvertent Auto-Debit Refunds

If a cancellation request email was submitted to us at least 3 business days prior to your billing date, but a recurring debit occurred due to payment gateway batch processing delays, we will issue a full refund to your original payment source within 7 to 10 business days. Past completed billing cycles prior to your cancellation notice are non-refundable.

5. Tax Exemption Note

Please note that Avyarth Care for Animals is not registered under Section 80G of the Income Tax Act. Contributions are voluntary non-refundable donations and are not eligible for 80G tax deductions.